CUSTOMER CARE
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Our Customer Care Information
How do I track my order?
If you need a tracking number please contact us at: trailridersjeans@gmail.com with your name and order number so we can assist you.
What are your shipping options?
All orders ship via USPS Priority Flat Rate service.. We will ship your order in the most economical way possible. Most orders fit in one USPS Flat Rate medium size box. We ship orders within 2-3 days.
How do I return an item?
Returns and size exchanges are happily accepted for unworn jeans with the original tags and packaging with 15 days of purchase. Contact us at: cobblehillequine@gmail.com for an RNA number. Once your return is received and inspected, we approve your return we will credit your origional method of payment within 2 days.
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Terms of Service
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Do you provide International delivery?
We can provide an international shipping quote before you place an order if you contact us with your shipping address requesting a quote. Shipping rates using the shopping cart will be calculated through USPS for the United States only,. The international flat rate priority service will be calcualted and applied after confirming the cost with the customer.
What is your returns policy?
Jeans that have been tried on for size can be returned or exchanged for another size. Returns must be un-worn, have the tags on them, with the packaging. Please contact us for an RNA and instructions for returning. Exchanges and returns are subject to a 10% restocking fee.
Defective Returns
If you receive an item that is damaged or defective, please contact us immediately. Defective returns will be accepted for exchange or repair, at our discression, within 14 days from the date of purchase. If there is no exchange or repair we have the right to impose a 10% restocking fee, based on the condition of the item returned. No refunds or credit will be granted after 14 days.
Return address:
Trail Riders Jeans
c/o VCW
166 Boyer Circle
Williston, VT 05495
Questions? Phone: 802-767-9000
Cancelling an Order
Orders cannot be cancelled after they are shipped. Once shipped they can be exchanged for a different size or returned for a refund according to our terms listed above.